Privacy Policy

This Privacy Policy describes how Censation Lifestyle and its affiliates (collectively referred to as “Censation Lifestyle,” “we,” “our,” or “us”) collect, use, share, protect, and otherwise process your personal information/data through our website https://censationlifestyle.com/ (referred to as the “Platform”). Please note that you may browse certain sections of the Platform without registering with us. We do not offer any products/services through this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including but not limited to laws applicable to data protection and privacy. If you do not agree, please refrain from using or accessing our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. This may include information provided during sign-up, registration, or usage of the Platform, such as:
  • Personal Information: Name, date of birth, address, telephone/mobile number, email ID, and/or other proof of identity or address.
  • Sensitive Information: With your consent, we may collect data such as bank account details, credit/debit card information, payment instrument details, or biometric information (e.g., facial features or physiological data) for certain features on the Platform.
All data collection is conducted in accordance with applicable laws. You may choose not to provide certain information, but this may limit your access to specific services or features on the Platform. We may also track your behavior, preferences, and other voluntarily provided information on the Platform, which is analyzed in an aggregated manner. Additionally, we collect information related to your transactions on the Platform or through third-party business partner platforms. Please note that when third-party partners collect your personal data directly, their privacy policies will govern such collection. We strongly encourage you to review their privacy policies before disclosing any information. If you receive an email or call from someone claiming to represent Censation Lifestyle and asking for sensitive information (e.g., debit/credit card PINs, net banking, or mobile banking passwords), do not share such details. If you have already shared such information, report it immediately to the appropriate law enforcement agency.

Usage of Information

We use your personal data to:
  • Provide the services you request.
  • Assist sellers and business partners in handling and fulfilling orders.
  • Enhance customer experience.
  • Resolve disputes and troubleshoot problems.
  • Inform you about online/offline offers, products, services, and updates.
  • Customize your experience on the Platform.
  • Detect and protect against fraud, errors, and criminal activities.
  • Conduct marketing research, analysis, and surveys.
  • Fulfill any other purposes described at the time of data collection.
Your access to certain products/services may be affected if permission to use your data is not provided.

Sharing of Information

We may share your personal data:
  1. Internally: Within our group entities, affiliates, and corporate entities to provide services/products.
  2. Externally: With sellers, business partners, logistics partners, payment service providers, and reward program providers to facilitate services/products you request.
  3. With Authorities: To comply with legal obligations or respond to subpoenas, court orders, or other legal processes.
  4. For Protection: To enforce our Terms of Use, respond to claims, or protect user and public rights, property, or safety.

Security Measures

We take reasonable security measures to protect your personal data from unauthorized access, disclosure, loss, or misuse. Whenever you access your account information, we use secure server practices. However, the transmission of information over the internet may not always be completely secure due to factors beyond our control. By using the Platform, you acknowledge these inherent risks. You are responsible for safeguarding your login credentials and passwords.

Data Deletion and Retention

You may delete your account by visiting the Profile and Settings section on the Platform. This will result in the loss of all information associated with your account. Alternatively, you can contact us for assistance. We may delay or refuse account deletion if there are pending grievances, claims, shipments, or services. Once your account is deleted, you will lose access to it. We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. Anonymized data may be retained for research and analytical purposes.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

By using our Platform or providing your information, you consent to the collection, use, storage, sharing, and processing of your information as outlined in this Privacy Policy. If you disclose personal data about others, you represent that you have their permission to do so. You also consent to being contacted via SMS, instant messaging apps, phone calls, or emails for the purposes described in this Privacy Policy. You may withdraw your consent by writing to the Grievance Officer (details below). Please include “Withdrawal of Consent for Processing Personal Data” in the subject line. Note that withdrawal of consent will not be retroactive and may limit your access to services.

Changes to this Privacy Policy

Please review this Privacy Policy periodically for updates. Significant changes will be communicated as required by applicable laws.

Contact Us

Censation Lifestyle KHASRA NO. 197/1, 197/3, 198/1/2, 199/1 AND 200/2/2, PALDA SHRI RAM NAGAR ANDER KI AUR INDORE, Indore, Madhya Pradesh, 452020 Phone: +91-9993173885 Timing: Monday – Friday (9:00 AM to 6:00 PM)